Check that email is setup correctly on a SourceLink SiteConnex website:
- In the backend of the WordPress site, go to WP Mail SMTP
- On the WP Mail SMTP settings page, verify the following:
- From Email is valid, ex: [email protected] for KCSourceLink
- From Name is valid, ex: KCSourceLink of KCSourceLink
- Verify Mailer is SendGrid
- Verify there is a value in the SendGrid API Key box
- Verify the Sending Domain textbox is empty or matches the domain of the current site, ex: kcsourcelink.com for KCSourceLink
- Once everything is verified, click the Email Test tab
- Enter your email address in the Send To textbox and click Send Email
- If you receive a success message and do not receive any errors or warnings, you are all set!
Check the email addresses the event submissions are currently sent to:
- In the backend of the WordPress site, go to Events –> Settings
- Click the Community tab
- Scroll to Email addresses to be notified
- Verify the list of email addresses and make sure each email address is on a separate line without characters separating them, for example a comma or semicolon
Check the email address Resource Partner profiles are currently sent to:
- In the backend of the WordPress site, go to SourceLink –> All Partner Profile Forms
- Click on the form you would like to check
- Verify the email address(s) in the Admin Emails and the email address in the Reply to Email is correct
- Note: the Admin Emails can accept multiple email addresses separated by a comma. The Reply to Email should contain a single Email Address